FAQ
How do I track my order?
You will receive an order confirmation via email, as well as a shipping notification when your order ships. You can trace an online order by viewing the tracking details in that email: By logging in to your customer account. Or If you don't have a customer account: email shop@rishaka.com for help.
My order still hasn't arrived
Shipping times vary depending on location.
You will receive an order confirmation, as well as a shipping notification by email. You can trace an online order by viewing the tracking details in that email. Or by logging in to your customer account.
If your item is delayed you may lodge a trace directly with the courier.
Please note that if an item has been lost in transit, we may not despatch a replacement item immediately. We are unable to send a replacement order or issue a refund without confirmation from the carrier that your parcel is untraceable. It is the responsibility of the customer to lodge an enquiry directly with the carrier. As notified by Australia Post, parcel tracking codes are archived after 2 months of inactivity. We are unable to assist with lost parcel claims after this time if a trace has not been initiated with Australia Post, and your item is confirmed as lost within this timeframe.
Your order may be sent in 2 separate shipments from different warehouses. Your shipping notifications will details items sent.
Please check you have given the correct delivery address details at time of ordering. If you enter the wrong address, you may need to pay extra postage for redelivery.
We cannot respond to shipping enquiries via social media, as the social media department does not have access to eboutique records or the ability to trace orders. Please visit our social media policy below for more details.
Incorrect or Damaged Item Received
In the rare case you received an incorrect or damaged item, email us and the Customer Service girls to let us know about the error. We will request the item is returned to us, and once the garment is received, we will send you your corrected swim. Items that are defective or damaged will be assessed before a replacement is sent to you. We recommend you send your return with 'signature on delivery' tracking as we cannot be held responsible for items lost in transit. All extra postage will be covered by White Sands Swim and refunded to the credit card used for your original purchase. Items must be returned clean and unworn in packaging or we may not be able to accept their return.
Product care
Please review individual item care details before using or washing your items, as each will require different care. Swimwear items can be damaged by rough surfaces, salt, chlorine and oil. Dark or bright colours may run or transfer colour. Light colours may be transparent when wet. We recommend you check product care details before purchase.
How do I enter a discount code?
Discount codes are entered in the final stage of order processing.
After adding items to your cart, go to 'checkout', you will then go to paypal to enter all your details (including credit card), click continue. You will come back to our site to finalise the order. Enter any discount codes or special shipping details before your order is finalised and your payment processed.